Stupid Carrot Heads order Valentine Day Roses then complain Florist give lousy flowers, deliver late

Things didn’t get better for customers:

3) A non-responsive customer hotline

According to the irate commenters on the thread, none of their calls/e-mails were answered.

At least one customer has pointed out that A Better Florist was deleting comments on its Facebook page:

The Facebook post on A Better Florist’s page with over 80 comments from irate customers is missing from its page as well. This was it:

Alas, A Better Florist has also come out to apologise and offer refunds:

Speaking to Tech In Asia, Feiner said that he was “going to spend the entire day calling, communicating with people, saying I f*cked up,” adding that this “is on me, not my team who gave everything they had.”

Feiner shared, “Despite our best planning, our hard work, working through the night, fundamentally we didn’t execute.” The company had “just under 2,000 orders” that day, “20 times” the amount the company is used to do on a usual basis. Feiner said that they had “70 couriers showing up, with 900 orders to do in that first time slot” which created congestion that affected subsequent orders.

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Stupid Carrot Heads order Valentine Day Roses then complain Florist give lousy flowers, deliver late