Salary
SGD$4,000 - SGD$4,500 / month
COMPANY DESCRIPTION
Meltwater is the global leader in media intelligence and our innovative products help businesses extract insights from billions of online conversations and articles – we call it Outside Insight. With over 25,000 companies using Meltwater media intelligence and with more than 50 offices on six continents Meltwater offers countless ways to make an impact in a fast growing organization. Meltwater has won several awards as a Top Employer worldwide and our culture is based on a fundamental belief in people and the potential they possess.
JOB DESCRIPTION
The Client Success team focuses on growing and engaging Meltwater’s user base. The account manager will be directly responsible in maintaining long term relationship with Meltwater’s key clients both in Singapore and the region – through consultation, education, and support with the aim of maximising sales revenue and upholding high standards of customer service. Success in this position requires exceptional consultative sales, coaching, and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team- focused environment; and a passion for helping others achieve results.
Responsibilities will be:
To drive revenue growth of strategic product categories through broad and solid customer relationships and through optimal deployment of the Go-to-Market strategy adapted to the customer/Channel specifics
Develop strategic account plans for the customers within your assigned portfolio, including growth opportunities identification, action planning, and business growth forecast. Create relationships within the customers'' organization at all levels including senior executives, direct and indirect users of the product, and usage/re-purchase decision makers.
Implement customer specific promotion plans and recommend adequate budgets to support growth objectives
Track customer performance and needs, as well as to proactively make recommendations to help improve customer profitability
Drive Customer portfolio business planning, forecasting and reporting in close coordination with Brands and distributors
Manage and adapt Customer''s optimal product needs
Identify potential existing and new customer opportunities, structure proposals (including legal and operational implications) working with internal support functions, negotiate and manage agreements.
Establish customer specific budgets and control regularly results versus targets, taking corrective actions if necessary
QUALIFICATIONS
Why Join Us?
Market leader in delivering ‘Software as a service’ (SaaS) solution to clients
Recipient to Global Employer Awards including the Great Place to Work in Greater China, Sweden, Australia and Germany.
Young, fun and ambitious working environment
Career path with plenty of opportunities for personal and professional growth in a young and international environment
Minimum Qualification
BA/BS degree or equivalent practical experience.
2-5 years experience in Client Facing roles, ideally in: Account Management, Hunter roles, PR Agency or Software
Willing to be travel (on a need basis) to different locations globally
Preferred Qualification
Experience in building relationships at various levels, along with superior written and verbal communication skills and the ability to influence others.
Demonstrated success at working with cross-functional teams and building strong relationships across internal teams. Proven track record in reaching and exceeding quotas.
Commercial competencies: Negotiation skills / Commercial delivery/ Strong customer focus
Account Manager
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